Website Knowledge Assistant
Answers what it is allowed to answer. Escalates the rest.
- Category
- Automation
- Typical timeline
- 6-9 weeks
- Support included
- 30 days
What it is
A website assistant that answers approved questions from your own material, captures lead details, and transfers anything uncertain or sensitive to a person.
Best used when
You answer the same questions every week about services, availability, requirements, locations or booking.
What it looks like in practice
Answer from an approved service and policy knowledge base
Collect contact details and what is needed for a callback
Book an appointment or create a lead for human follow-up
What it connects to
Website widget, approved documents or pages, CRM or spreadsheet, calendar, email notifications and an AI model API.
What you get at handover
Knowledge-base handover, escalation rules, a usage review and 30 days of defect support. Model and platform usage is billed separately.
What it looks like built
One enquiry, moving through the system.
This is the shape of most automations we build. Yours will differ in the details — but the approval gate is always there.
Channels
Agents
Your decision
Systems
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